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Target Your Brand


Good brand management is the crux of the business model, driving the strategy behind the experience you provide the customer. It begins with understanding what your institution currently means to customers (brand identity) and what you want it to mean (brand aspiration). While plenty of organizations know how they want to be viewed, what mental space they want to capture, staying true to the brand aspiration in every aspect of the customer experience—from graphics to service to collection—is what separates those that succeed from those that are merely ambitious.

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